Privacy Policy

Privacy Policy Statement

It is the policy of 3R Battey Solutions Ltd to comply with the requirements introduced by current and future Privacy regulations and legislation, as well as other relevant Codes of Practice. This Privacy Policy explains how we collect, use, stores and protects personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The Company policy is to:

Personal Data We Collect

We may collect and process the following personal data:

Name
Address and site address.
Email address
Telephone number
Billing and payment details
Job details, quotes, and invoices
Photographs of completed works (where relevant)
Correspondence and communications
Website usage data (IP address, browser type, cookies)

How We Collect Personal Data

We collect personal data when you:

Contact us by phone, email, website, or social media.
Request a quote or place an order.
Enter a contract with us.
Use our website.
When referred to us by a third party (with permission)

How We Use Your Personal Data

We use your personal data to:

Provide electrical services.
Prepare quotes, contracts, and invoices.
Communicate with you about jobs or enquiries.
Arrange site visits and installations.
Comply with legal and regulatory obligations.
Maintain business records.
Improve our services and website.

Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract – to conduct work you have requested.
Legal obligation – for tax, accounting, and safety compliance
Legitimate interests – to operate and improve our business.
Consent – where required (e.g. marketing communications)

Sharing Your Personal Data

We may share your data with:

Accountants and bookkeepers
Payment providers
IT and website service providers
Regulatory or legal authorities (where required)
Subcontractors or suppliers necessary to complete works.

We do not sell your personal data to third parties.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

Data Retention

We retain personal data only for as long as necessary:

Customer and financial records: up to 6 years
Enquiry records: up to 12 months
Marketing data: until consent is withdrawn.

Your Data Protection Rights

You have the right to:

Access your personal data.
Request correction of inaccurate data.
Request erasure of your data.
Restrict or object to processing.
Request data portability.
Withdraw consent at any time.
Lodge a complaint with the Information Commissioner's Office (ICO)

Our website may use cookies to improve functionality and analyse usage. Please see our Cookie Policy for more information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to This Privacy Policy

We may update this policy from time to time. Please contact the company for the latest verson.

If you have any questions about this Privacy Policy or your data, please contact us.